Frequently Asked Questions

Everything you need to know about SepticRoute.

General Questions

What is SepticRoute?
SepticRoute is simple software built specifically for small septic pumping companies (1-7 trucks). It helps you manage jobs, send automatic reminders, optimize routes, and complete jobs even with no cell signal.
Who is SepticRoute for?
Small septic companies in the United States with 1-7 trucks. If you're currently using Excel spreadsheets or paper logs, SepticRoute is perfect for you.
Do I need to be tech-savvy to use it?
No! We designed SepticRoute for real field workers. Big buttons, simple screens, and zero training needed. If you can use a smartphone, you can use SepticRoute.
When will SepticRoute launch?
We're launching in March 2025. Join the waitlist to get notified when we're ready and receive 10% off the Business plan.

Features & Functionality

Does it really work offline?
Yes! The Driver app works 100% offline. Your drivers can complete jobs, take photos, and record notes with zero cell signal. Everything syncs automatically when they're back on WiFi.
How do automatic reminders work?
SepticRoute calculates when each tank is due for service based on tank size and household size. 14 days before the due date, we automatically send an email and SMS to the customer reminding them to schedule service.
What is route optimization?
Our route optimizer uses GPS locations to reorder your daily jobs by proximity. This minimizes driving distance, saves fuel, and gets your drivers home earlier. One click shows you exactly how much fuel and time you'll save.
Can drivers use voice notes?
Yes! Drivers can tap the mic button and speak their notes. The audio is transcribed to text instantly, even offline. This is perfect for drivers wearing gloves or working in messy conditions.
Does it handle compliance reporting?
Yes. Drivers log the disposal site and manifest number for every job. When a job is completed, SepticRoute auto-generates a compliance report with photos and emails it to the county (if required in your area).
Can I track where my drivers are?
Yes. When a driver starts a job, their location is tracked in real-time on the Office app. You can see "Mike is 5 minutes from his next job." Tracking only happens during work hours for privacy.

Pricing & Billing

How much does it cost?
Solo: $29/month (1 driver)
Pro: $59/month (3 drivers)
Business: $79/month (6-7 drivers)

All plans include a 14-day free trial with no credit card required.
Is there a free trial?
Yes! All plans include a 14-day free trial. You can try SepticRoute with your real data before paying. No credit card required to start.
Can I cancel anytime?
Absolutely. There are no contracts or cancellation fees. You can cancel with one click from your account settings. Your data will be available for export for 30 days after cancellation.
Do you offer discounts?
Yes! Join the waitlist to get 10% off the Business plan for your first year. That's $85 saved.
What if I need more than 7 drivers?
Contact us for custom enterprise pricing. We can accommodate any team size.

Technical Questions

What devices are supported?
Driver App: iPhone (iOS 14+), Android phones (Android 8+)
Office App: Any computer browser (Chrome, Safari, Edge), plus iPhone and Android for mobile management.
Do I need to install anything?
Drivers: Download the SepticRoute Driver app from the App Store or Google Play.
Office: No installation needed. Just visit septicroute.com in any browser.
Is my data secure?
Yes. We use bank-level 256-bit encryption, SOC 2 compliant hosting, and daily backups. Your data is stored in secure US-based data centers and is never shared with third parties.
What if my phone breaks or gets lost?
All data is backed up in the cloud. Just log in on a new device and everything will sync automatically. You won't lose any job data or photos.
Can I export my data?
Yes! Export all your customer data, job history, and invoices to CSV at any time. Your data is yours — no lock-in.
Do you integrate with QuickBooks?
QuickBooks integration is coming in 2025. For now, you can export invoices as CSV and import them into QuickBooks manually.

Getting Started

How do I get started?
1. Join the waitlist on our homepage
2. We'll email you when we launch (March 2025)
3. Sign up for your 14-day free trial
4. Add your customers and start scheduling jobs
5. Download the Driver app and get to work!
How long does setup take?
Most companies are up and running in under an hour. Import your customer list (or add them manually), set up your disposal sites, and you're ready to go.
Do you offer training?
SepticRoute is designed to need zero training. But yes — all plans include email support, and Business plan customers get personalized onboarding via phone.
Can I migrate from my current system?
Yes! If you have customer data in Excel or another system, we can help you import it. Contact us for migration assistance.

Still Have Questions?

We're here to help. Reach out anytime.

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