Privacy Policy
Last Updated: December 9, 2024
SepticRoute ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, and protect your information.
Information We Collect
Account Information
- Name, email address, company name
- Phone number (for SMS notifications)
- Billing information (processed securely through Paddle)
Service Data
- Customer names, addresses, phone numbers
- Tank locations (GPS coordinates)
- Job details, photos, notes
- Disposal site information, manifest numbers
Location Data
- Driver GPS location (only when job is active)
- Tank GPS coordinates (for navigation)
Technical Data
- Device information (OS, app version)
- Usage data (features used, errors encountered)
- Log files (for troubleshooting)
How We Use Your Information
- Provide the Service: Store and sync your business data across devices
- Send Notifications: Email and SMS reminders to your customers
- Improve the Product: Analyze usage patterns to fix bugs and add features
- Customer Support: Help you troubleshoot issues
- Billing: Process your subscription payments
Data Storage & Security
- Encryption: All data is encrypted in transit (HTTPS) and at rest (256-bit AES)
- Location: Data is stored in secure US-based data centers (AWS/Supabase)
- Backups: Daily automated backups with 30-day retention
- Access Control: Role-based permissions (owners see all, drivers see only their jobs)
Data Sharing
We do not sell your data. We only share data with:
- Service Providers: Hosting (Supabase), payment processing (Paddle), email/SMS (Resend/Twilio)
- Legal Requirements: If required by law or to protect our rights
Your Rights
- Access: View all your data at any time in the app
- Export: Download all your data as CSV
- Delete: Cancel your account and request data deletion
- Correct: Update any incorrect information
Data Retention
- Active Accounts: Data stored indefinitely while your account is active
- Cancelled Accounts: Data retained for 30 days, then permanently deleted
- Backups: Backup data purged after 30 days
Cookies & Tracking
We use minimal tracking:
- Essential Cookies: For login sessions (required)
- Analytics: Anonymous usage data (Google Analytics) to improve the product
- No Advertising: We do not use advertising cookies or sell data to advertisers
Children's Privacy
SepticRoute is not intended for users under 18. We do not knowingly collect data from children.
Changes to This Policy
We may update this policy occasionally. We'll notify you via email of any significant changes.
Contact Us
Questions about privacy? Email us at [email protected]